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STAYERA

FAQ

  • 01 What is STAYERA?

    STAYERA is a global matching and community platform where you can find the perfect flatmate, wherever you are in the world.
    We don't just list spaces — we focus on connecting you with the right person to live with.
    Starting fresh in a new city? Let STAYERA be your first step.

  • 02 How does the matching process work?

    Once you find a place you like, the STAYERA team steps in directly.
    We contact the host, verify the details one more time, and then connect you — a "verify first, match second" approach.
    Our role isn't just to connect people. It's to make sure that connection is one you can trust.

  • 03 Is there a minimum stay requirement?

    STAYERA is focused on stable, shared living rather than short-term stays.
    Anyone looking to stay for at least one month is welcome to use the platform.

  • 04 Are there any geographic restrictions?

    There are no geographic restrictions.
    We're currently based in Korea while steadily expanding to major cities around the world.
    Find your flatmate through STAYERA — in whatever country or city you choose.

  • 05 Is it really free? No fees at all?

    Yes, really.
    Neither guests nor hosts pay any fees to use STAYERA.
    Just get started — no strings attached.

  • 06 How do payments and contracts work?

    STAYERA is not directly involved in payments or contracts.
    Instead, we provide a "Standard Personal Agreement" template to help keep things safe.
    Simply outline the terms — deposit, monthly rent, utility splits — in the agreement, then proceed directly between host and guest.

  • 07 Is STAYERA only for foreigners?

    Not at all. STAYERA is a global platform open to both locals and foreigners.
    Regardless of language or nationality, you can share your life with all kinds of people — start that experience with STAYERA.

  • 08 What is STAYERA's "Community"?

    The matching is just the beginning.
    In the STAYERA community, you can share local living tips, city-by-city guides, and global networking opportunities.
    Even in an unfamiliar city, you won't feel alone — that's what the community is here for.
    We also have various exchange programs in the works, so stay tuned.

  • 09 What should I do if a problem or conflict with my roommate arises?

    STAYERA runs a reporting system to keep the community healthy.
    If a user is found to have violated our Terms of Service or behaved inappropriately, their access will be restricted immediately.

    However, for serious disputes — such as financial loss or breach of agreement — you'll need to follow the process outlined in the "Personal Agreement" signed at the time of moving in.
    STAYERA supports mediation, but legal effect is based on the agreement you signed. We strongly recommend filling it out carefully before moving in.