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STAYERA

Customer Support

How can we help you?

If you have any questions about STAYERA, feel free to use our customer support.

  • 01 What is STAYERA?

    STAYERA is a global matching and community platform where you can find the perfect flatmate, wherever you are in the world.
    We don't just list spaces — we focus on connecting you with the right person to live with.
    Starting fresh in a new city? Let STAYERA be your first step.

  • 02 How does the matching process work?

    Once you find a place you like, the STAYERA team steps in directly.
    We contact the host, verify the details one more time, and then connect you — a "verify first, match second" approach.
    Our role isn't just to connect people. It's to make sure that connection is one you can trust.

  • 03 Is there a minimum stay requirement?

    STAYERA is focused on stable, shared living rather than short-term stays.
    Anyone looking to stay for at least one month is welcome to use the platform.

  • 04 Are there any geographic restrictions?

    There are no geographic restrictions.
    We're currently based in Korea while steadily expanding to major cities around the world.
    Find your flatmate through STAYERA — in whatever country or city you choose.

  • 05 Is it really free? No fees at all?

    Yes, really.
    Neither guests nor hosts pay any fees to use STAYERA.
    Just get started — no strings attached.

시계

Support Hours

Mon–Fri 10:00–18:00 (closed on weekends & holidays)

메시지

Average response time

Within 24 business hours