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Stayera
Global Flat Matching PlatformSTAYERA Platform Terms of Service
Agreement to the terms is required to use the STAYERA service.
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Article 1 (Purpose)
These Terms govern the rights, obligations, and responsibilities between Webpreme (hereinafter "Company") and its members in connection with the use of the online platform service STAYERA (hereinafter "Platform") provided by the Company.
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Article 2 (Definitions)
The definitions of terms used in these Terms are as follows.
- 1. Service: Refers to the accommodation and experience matching service (hereinafter "Accommodation, etc.") provided by the Company to members via website or mobile application, as well as all related services including consultation, interpretation, and information provision.
- 2. Individual Service: Refers to each separate service provided by the Company to members. Specific types and contents may be added or removed in accordance with the Company's operational policies, in which case the Company shall notify members in accordance with these Terms.
- 3. Platform: Refers to the STAYERA website and mobile application operated by the Company.
- 4. Member: Refers to an individual or legal entity who agrees to these Terms and uses the services provided by the Company, classified as Flatmates and Guests as follows.
- ① Flatmate: A member who provides accommodation and other services to Guests through the Platform.
- ② Guest: A member who books and uses the accommodation and other services provided by Flatmates through the Platform.
- 5. ID: Refers to a combination of letters and numbers chosen by the member and approved by the Company for identification and service use purposes.
- 6. Password: Refers to a combination of letters and numbers chosen by the member to verify their identity and protect confidential information related to their use of the service, or an auto-generated authentication code used for the same purpose.
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Article 3 (Effect, Publication and Amendment)
- ① The Company shall post or otherwise notify members of the contents of these Terms, the Company's name, representative's name, business location, contact information, etc. through the initial screen or linked screen.
- ② The Company may amend these Terms within the scope permitted by applicable laws if necessary. Members acknowledge and agree that these Terms, supplementary terms, usage rules, and other separate policies constitute part of these Terms and related service agreements.
- ③ The Company may separately enact or amend supplementary terms for specific services. If a member agrees to the supplementary terms, they shall form part of the service agreement together with these Terms. In the event of a conflict, these Terms shall prevail for matters relating to members, and the individual terms shall prevail for service use matters.
- ④ Members must regularly access the Company's services to check for changes to the Terms. The Company shall not be liable for damages arising from a member's failure to be informed of changes due to an incorrect email address or failure to access the service.
- ⑤ When amending the Terms, the Company shall notify members via the email address or mobile phone number provided by the member at least 7 days prior to the effective date. If the amendment is unfavorable to members, the Company shall announce the amendment 30 days in advance and separately notify members via electronic means such as pop-up windows.
- ⑥ If the Company has clearly stated that failure to raise an objection before the effective date constitutes consent, or if the Company has provided notice and the member has not explicitly expressed refusal, the member shall be deemed to have agreed to the amended Terms. If a member does not agree to the amended Terms, they may request withdrawal from the Company.
- ⑦ If a member does not agree to the amended Terms, they may express their refusal to the Company and terminate the service agreement by the day before the effective date.
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Article 4 (Formation of Service Agreement)
- ① A member wishing to use the services shall truthfully complete the required fields, agree to these Terms, and submit a membership application, which shall become effective when the Company approves it and the system displays completion of registration.
- ② The Company shall approve membership applications as a general rule. However, the Company may refuse or defer the request in the following cases.
- 1. Using a name other than the applicant's real name, another person's name, or another person's information (email, contact, address, etc.)
- 2. The information provided contains falsehoods, omissions, or errors
- 3. The information is identical to that of an existing member
- 4. The applicant is under 14 years of age
- 5. The applicant has previously been subject to service restrictions or withdrawal by the Company
- 6. The application is for an improper purpose or contrary to the Company's operational policies
- 7. The Company deems it necessary based on reasonable judgment
- ③ The Company's approval of a service agreement does not constitute a warranty that the member's accommodation or related information complies with applicable laws. The Company may terminate the service agreement if the member or accommodation is found to violate these Terms, operational policies, or applicable laws after approval.
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Article 5 (Provision of Services)
- ① The Company shall provide the following services, with the specific content of each individual service to be determined in the supplementary terms.
- 1. Platform development and operation services
- 2. Accommodation reservation management, settlement, and other Flatmate matching services
- 3. Concierge services
- 4. Community operation-related services
- 5. Homestay-related services
- 6. Any other services additionally provided by the Company or offered to members through partnerships with third parties
- ② The content of services provided pursuant to the preceding paragraph may be changed, and in the event of such changes, the Company shall notify members in accordance with the method specified in these Terms.
- ③ The Company may provide pre-change services to members who do not agree to service changes. However, if providing pre-change services is not possible, the Company may discontinue services or terminate the service agreement.
- ① The Company shall provide the following services, with the specific content of each individual service to be determined in the supplementary terms.
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Article 6 (Rights and Obligations of the Company)
- ① The Company shall provide services to members from the time the service agreement is entered into.
- ② The Company shall comply with applicable laws and these Terms, and shall not engage in conduct contrary to public order and morals.
- ③ The Company shall endeavor to provide continuous and stable services.
- ④ If the Company recognizes that an opinion or complaint raised by a member regarding service use is legitimate, it shall take appropriate measures. However, if significant time is required to verify the facts, the Company shall notify the member of the reason and processing schedule.
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Article 7 (Rights and Obligations of Members)
- ① Members may use the services provided by the Company, as well as individual services to which they have agreed jointly or separately.
- ② Members are responsible for managing their ID and password and must not allow third parties to use them.
- ③ If a member becomes aware that their ID or password has been stolen or that their account is being used by a third party, they must immediately notify the Company.
- ④ Members must comply with applicable laws, these Terms, usage guidelines and precautions, and matters notified by the Company, and must not interfere with the Company's operations.
- ⑤ Members may not transfer, give, or provide as security their right to use the services or any other status under the service agreement to any third party.
- ⑥ If a member violates this Article, the Company may restrict or suspend all or part of the services.
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Article 8 (Protection of Personal Information)
The Company endeavors to protect members' personal information in accordance with the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Personal Information Protection Act, and other applicable laws. The protection and use of personal information is governed by applicable laws and the Company's Privacy Policy.
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Article 9 (Intellectual Property Rights)
- ① The Company establishes and implements operational policies for the protection of intellectual property rights, and members must comply with the Company's operational policies.
- ② All rights to works created by the Company (trademarks, service marks, logos, drawings, etc.) and services are vested in the Company.
- ③ Content posted by members may be exposed in services, related promotions, advertisements, etc., and may be partially modified, reproduced, or edited within the scope necessary for service provision. It may also be used for the purpose of developing new services and improving existing services.
- ④ Members receive permission to use the services from the Company, and do not thereby acquire ownership or intellectual property rights in the services.
- ⑤ Members may not use information obtained in the course of using the services for commercial purposes, or allow third parties to use such information, through reproduction, transmission, publication, distribution, broadcasting, editing, reprocessing, or any other means, without the Company's prior approval.
- ⑥ If a member provides materials to the Company for the purpose of using the services, they grant the Company a permanent, royalty-free license to use such materials. The Company's license shall remain in effect even after the member terminates the service agreement.
- ⑦ If materials provided by a member are used in the Company's services, the intellectual property rights to such materials are vested in the member. Members warrant that the product information and other materials they register or provide to the Company do not infringe on any intellectual property rights, ownership rights, or other rights of third parties.
- ⑧ If a third party raises an objection or files a lawsuit related to intellectual property rights regarding materials provided by a member, the Company may suspend all services to that member. The member must indemnify the Company and compensate for all damages incurred by the Company (including legal costs such as attorney's fees).
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Article 10 (Use of Cookies)
- ① The Company may transmit cookies to members' computers without prior consent in connection with business operations, and may compile all or part of members' information into statistical data that cannot identify specific individuals, and use such data for the Company's purposes.
- ② Members may change their browser settings to refuse or warn about cookie reception, and any changes to service use resulting from changes to cookie settings are solely the member's responsibility.
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Article 11 (Notifications to Members)
- ① When the Company notifies a member, it shall do so via the email address, mobile phone number, address, etc. provided by the member, unless otherwise specified in these Terms.
- ② When the Company notifies all members, it may substitute the notification by posting on the initial screen or bulletin board. However, matters that significantly affect members' use of the services must be notified by at least two methods.
- ③ Members must provide accurate and reachable contact information including email, mobile phone number, and address, and keep such information up to date. Members who fail to do so will not be protected from any disadvantages arising from failure to receive notifications.
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Article 12 (Restriction of Service Use)
- ① If a member violates applicable laws, these Terms, or operational policies, the Company may take measures including suspension or termination of the service agreement entered into pursuant to Article 4, suspension of all or part of the service use, or deprivation of membership (hereinafter "Service Restriction").
- ② The Company may take service restriction measures in the following cases.
- 1. Where a member interferes with the Company's business activities
- 2. Where service updates, improvements, or maintenance are necessary
- 3. Where equipment repair or maintenance is necessary
- 4. Where normal service provision is disrupted due to a national emergency, power outage, service equipment failure, or excessive service use
- 5. Where circumstances similar to items 1 through 3 above arise that prevent the Company from providing services
- ③ When the Company intends to take service restriction measures against a member, it shall notify the member in advance by the method specified in these Terms. However, if advance notice is impossible or impractical, notice shall be given without delay after the reason has ended.
- ④ Members may request the lifting of service restrictions after resolving the reason for the violation.
- ⑤ The Company shall not be liable for any problems arising from service restrictions or suspensions pursuant to this Article unless due to the Company's fault.
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Article 13 (Withdrawal and Termination of Agreement)
- ① If a member wishes to discontinue using the services and withdraw, they must apply for withdrawal themselves using the method designated by the Company.
- ② If a member applies for withdrawal, the Company shall proceed with the withdrawal process. If immediate withdrawal is not possible due to reasons such as pending settlement, the Company shall separately inform the member of the reason.
- ③ If a member is also enrolled in individual services, the withdrawal process shall be carried out in accordance with the operational policies of each individual service.
- ④ Upon completion of the withdrawal process, all information about the member may be deleted. However, this excludes cases where the Company may retain the member's information in accordance with applicable laws and the Privacy Policy.
- ⑤ If a member fails to fulfill their obligations as stipulated in these Terms, the Company may process their withdrawal or restrict service use, in which case the Company shall notify the member.
- ⑥ Members may file an objection against the Company's withdrawal or service restriction measures in accordance with the procedures established by the Company. If the Company determines that the member's objection is legitimate, it shall restore their membership or lift the service restriction measures.
- ⑦ After withdrawal, use of the services with the withdrawn member's information may be restricted.
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Article 14 (Damages)
- ① If one party violates these Terms and causes damage to the other party or a third party, the responsible party must compensate for the damages suffered.
- ② If a member damages the Company's reputation, creditworthiness, or other external image, thereby causing tangible or intangible damage to the Company, the member must compensate for such damages.
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Article 15 (Limitation of Liability)
- ① As an online marketplace intermediary, the Company bears only the responsibility for operating and managing the system for efficient service provision.
- ② The Company does not intervene in disputes between members and bears no related liability.
- ③ The Company is not an accommodation provider, travel agency, real estate agent, or insurer. However, it may perform limited roles within the scope expressly stated, such as payment processing.
- ④ For transactions concluded between members and information provided and registered by members, the relevant member bears direct responsibility, and the Company is not a party to individual contracts concluded between members.
- ⑤ The Company shall not be liable for disruptions to service use caused by the member's own fault.
- ⑥ The Company shall not be liable when it is unable to provide services due to force majeure events such as natural disasters.
- ⑦ The Company shall not be liable for any failure by members to obtain the expected profits or for loss of revenue from using the services, nor for any damages arising from data obtained through use of the services.
- ⑧ If a third party raises an objection or claims damages because a member violated these Terms or used the services in a manner not permitted by the Company, the member must resolve the matter at their own cost and expense and indemnify the Company.
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Article 16 (Interpretation of Terms)
- ① The Company may establish supplementary terms, individual agreements, and operational policies in addition to these Terms.
- ② Matters not specified in these Terms or issues of interpretation shall be governed by supplementary terms, individual agreements, operational policies, other applicable laws, or commercial practices.
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Article 17 (Confidentiality)
Except as required by law, the Company and members must not disclose to third parties any information, materials, know-how, or other confidential information obtained from the other party.
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Article 18 (Prohibited Activities)
- ① Members must not engage in the following activities.
- 1. Providing false information
- 2. Inducing payment through means other than the Platform
- 3. Collecting information through automated programs
- 4. Posting false, defamatory, discriminatory, or illegal content
- 5. Violating applicable laws and regulations
- ② Members must not directly or indirectly interfere with the Company's management or business activities, or engage in or cause third parties to engage in conduct that damages the Company's reputation, creditworthiness, or other external image.
- ③ The Company may monitor whether members are violating applicable laws, these Terms, supplementary terms, individual agreements, or operational policies. Members must cooperate with the Company's monitoring activities and are obligated to submit the minimum necessary supporting documents requested by the Company. The Company shall not be liable for any disadvantages suffered by members as a result of violating this obligation.
- ① Members must not engage in the following activities.
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Article 19 (Governing Law and Jurisdiction)
- ① Disputes arising between the Company and members shall be governed by the laws of the Republic of Korea.
- ② Lawsuits relating to disputes arising between the Company and members shall be filed in the court having jurisdiction over the location of the Company's registered head office.
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Article 20 (Supplementary Provisions)
- ① Contracts, agreements, and other documents additionally prepared by mutual agreement of the parties in connection with these Terms, as well as announcements made by the Company to members in accordance with changes in the Company's policies, enactment or amendment of laws, or notices and guidelines from public authorities, shall also form part of these Terms.
- ② Matters not specified in these Terms, supplementary terms, or separate policies shall be governed by applicable laws, commercial practices, and the Company's regulations.
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[Addendum]
- 1. (Effective Date) These Terms shall take effect from [March] [20], 2026.